Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is damaged or if you received the wrong item, so that we can evaluate the issue and quickly find a solution for you. We always strive for the highest quality and best experience for you.

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Exceptions / non-returnable items
If you decide not to keep your unused purchased product, within 14 days of its arrival, please contact us via hi@makabavienna.com or use your user area to request a return of your purchase. The item must be in its original state. We do not cover the cost of your return shipment.

Used items cannot be returned.

Exchanges
If you are, for whatever reason, not happy with your product and haven't used/opened it yet, please contact us so we can work out a solution that makes you happy. We might provide an exchange service where you can return the undamaged product in original condition and choose another one of the same type/prize from our website. We do not cover the cost of your return shipment.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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Refund policy

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